Shipping policy

Shipping Policy

Last Updated: 21 August 2026

At Yahya Safety Shoes, we are committed to ensuring that your order is processed and delivered safely and efficiently. This Shipping Policy explains our shipping process, delivery timelines, charges, and what to do if you experience a delivery issue.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we will begin processing it.

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

You will receive an order confirmation after placing your order. Once your order has been dispatched, we will provide tracking information where available.

2. Shipping & Delivery

We ship orders to locations supported by our delivery partners.

Estimated delivery times may vary depending on your delivery address, courier availability, weather conditions, public holidays, and other circumstances outside our control.

The estimated delivery date shown at checkout or communicated after dispatch is an estimate and is not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location

  • Order size or weight

  • Shipping method

  • Promotional offers or free-shipping eligibility

4. Tracking Your Order

Where tracking is available, you will receive tracking details after your order has been dispatched.

You can use the tracking information provided to check the current status of your shipment.

Please allow some time for tracking information to become active after dispatch.

5. Delivery Delays

Although we work with reliable delivery partners, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather

  • Courier disruptions

  • Public holidays

  • Address-related issues

  • High delivery volumes

  • Transport disruptions

  • Other unforeseen circumstances

If your order is delayed, please contact our customer support team and we will assist you in checking its status.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an incorrect or incomplete address is provided and the shipment cannot be delivered, additional shipping charges may apply for re-delivery.

Please contact us as soon as possible if you realise that your delivery information is incorrect.

7. Failed Delivery

If a courier attempts delivery but is unable to deliver the package, the courier may make additional delivery attempts or provide instructions for arranging delivery or collection.

If an order is returned to us because it could not be delivered, please contact us to discuss the available options.

8. Damaged Packages

Please inspect your package when it arrives.

If your parcel appears seriously damaged, please contact us as soon as possible and provide photographs of the packaging and product where appropriate.

We will review the issue and work with you to determine the appropriate resolution.

9. Missing or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will work with the relevant delivery provider to investigate the shipment and provide an appropriate resolution in accordance with our policies and applicable law.

10. International Shipping

If international shipping is available for your location, additional charges, customs duties, import taxes, or other fees may apply.

Any customs duties or import taxes imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.

Delivery times for international orders may vary depending on customs clearance and local delivery services.

11. Changes to Shipping Policy

Yahya Safety Shoes may update this Shipping Policy from time to time to reflect changes in our shipping services, delivery partners, or business practices.

Any changes will be published on this page with an updated "Last Updated" date.

We encourage you to review this Shipping Policy periodically.

12. Contact Us

If you have questions regarding shipping or the status of your order, please contact us:

Yahya Safety Shoes
Registered Office: Plot C-18, Leather Technology Park, UPSIDC, Banthar, Unnao – 209801 (U.P.), India
Email: indiasafety@modelexim.com

Please include your order number when contacting us about an existing order so that we can assist you more quickly.

Yahya Safety Shoes
Safety. Strength. Confidence.